Store Policies

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Local Pick-Up & Delivery

We offer local pick-up in Grand Rapids and Hudsonville, MI. Some products may be available for local delivery at an additional fee. Please reach out for details on delivery availability and a personalized quote.

 

Shipping Policy

We offer limited nationwide shipping for select items, such as flower bunches and wholesale orders. Shipping costs vary based on product type, weight, and shipping destination. Additional delivery fees may apply for larger orders or longer distances.

• Wholesale orders must fill at least ¾ of the shipping box to optimize shipping costs. The more you order, the more you can save on shipping fees.

• We use UPS for orders outside our local delivery area.

• Processing and shipping typically take 1-2 weeks for standard orders. Rush orders may be available for an additional fee.

• A tracking number will be provided when available. Please ensure someone is home on the day of delivery for any fresh products.

 

Returns & Refunds

We strive to provide high-quality products and a great customer experience. If any issues arise, we will work with you to find the best solution.

• Returns and refunds are handled on a case-by-case basis.

• We may offer store credit, replacements, or refunds depending on the situation.

• If you experience any issues with your order, please contact us, and we’ll do our best to make it right.

If you have any questions or need a personalized shipping quote, feel free to reach out!

 

sheisgrcollective@gmail.com